Shipping Policy
A legal disclaimer
Introduction
At Spucky UG, we aim to make ordering eco-friendly consumer goods simple and convenient. This policy explains our shipping options, processing times, and delivery arrangements.
Shipping Locations
Orders are dispatched from fulfilment locations in the Netherlands, Germany, or France. The dispatch location may vary depending on product availability and fulfilment arrangements.
The registered company address in Germany is not necessarily the dispatch or returns address for every order.
Available Shipping Options
We currently offer two shipping options.
Free Standard Shipping
Cost: €0.00
Estimated delivery time: 4–5 business days.
This option allows customers to receive their orders without an additional shipping charge.
Insured Express Shipping
Cost: €4.95
Estimated delivery time: 2–3 business days.
This option provides express delivery with insurance, subject to the applicable shipping service's terms.
The available options and applicable delivery charges will be displayed at checkout before you complete your purchase.
Order Processing
Orders are generally prepared for dispatch on the same business day or the next business day.
Processing times may vary depending on order volume, product availability, public holidays, or circumstances affecting fulfilment.
The delivery estimates above refer to the expected delivery period and do not guarantee arrival on a specific date.
Delivery Times
The estimated delivery periods are:
Free Standard Shipping: 4–5 business days.
Insured Express Shipping: 2–3 business days.
Business days generally exclude weekends and public holidays. Actual delivery may take longer due to carrier delays, weather conditions, operational disruptions, or other circumstances outside our reasonable control.
Where mandatory law imposes a delivery deadline or other obligation, that law will apply.
Shipping Costs
Standard shipping is free.
Insured express shipping costs €4.95 per order where that option is available and selected at checkout.
Any other applicable delivery charges must be shown before the order is completed.
Tracking and Delivery Updates
Where tracking information is available for a shipment, it may be provided to help you follow your delivery.
The availability of tracking, the carrier used, and the timing of tracking updates depend on the shipping service selected.
Incorrect Delivery Information
Customers should ensure that their delivery details are accurate and complete before placing an order.
If you discover an error, contact info@zorixelun.com as soon as possible. We will try to assist, but changes may not be possible once an order has been dispatched.
Your statutory rights remain unaffected if a delivery problem occurs.
Delayed, Missing, or Damaged Deliveries
If your order has not arrived within the estimated delivery period, or arrives damaged, please contact us with your order number and relevant details.
We will review the issue and help determine the appropriate next steps.
Choosing insured express shipping does not remove any statutory rights you may have against us as the seller. Any insurance arrangements are also subject to the applicable shipping service's terms.
Contact
For shipping and delivery questions, contact:
Spucky UG (haftungsbeschränkt)
Email: info@zorixelun.com
Telephone: +49 176 16414863
Registered address: Christhahlenweg 34, 79112 Freiburg im Breisgau, Germany